Effective Date: 1 June 2026
Urban Pet Play Ltd
Website: www.urbanpetplay.com
At Urban Pet Play Ltd, the safety and wellbeing of pets and their owners are our highest priorities. We are committed to supplying products that meet applicable UK safety standards and are sourced from reputable manufacturers, authorised distributors, and trusted suppliers.
This Product Safety Policy explains our commitment to product safety, quality assurance, and the responsibilities of customers when using products purchased from www.urbanpetplay.com.
Urban Pet Play Ltd is committed to:
Supplying safe, high-quality pet products.
Working with reputable manufacturers and authorised suppliers.
Complying with applicable UK product safety legislation.
Monitoring product quality and customer feedback.
Acting promptly if a product safety concern is identified.
Promoting responsible and safe use of all pet products.
Where applicable, the products we sell are expected to comply with relevant UK product safety requirements and industry standards.
We aim to ensure that products:
Are fit for their intended purpose.
Are accurately described.
Include appropriate safety information where provided by the manufacturer.
Are supplied in good condition.
Meet applicable legal and regulatory requirements before being offered for sale.
We make every reasonable effort to ensure that product descriptions, specifications, images, and safety information published on our website are accurate.
However:
Product packaging may change without notice.
Manufacturers may update product specifications.
Colours may vary depending on screen settings.
Images are for illustrative purposes unless otherwise stated.
Customers should always read the packaging, labels, and instructions supplied with each product before use.
Customers are responsible for:
Selecting products that are suitable for their pet’s species, breed, size, age, and health.
Reading and following all manufacturer instructions.
Supervising pets during the initial use of new toys, accessories, or equipment.
Inspecting products regularly for signs of wear or damage.
Replacing products that become damaged or unsafe.
Using products only for their intended purpose.
Keeping products out of the reach of children where appropriate.
No pet product is completely indestructible, and even products marketed as durable should be checked regularly.
Pet toys and chew products should always be used under appropriate supervision.
Owners should:
Choose toys suitable for the size and chewing strength of their pet.
Remove damaged or broken toys immediately.
Inspect toys regularly for loose parts or excessive wear.
Replace toys that present a choking or injury risk.
Urban Pet Play Ltd cannot guarantee that any toy is indestructible.
Customers should:
Follow feeding guidelines provided by the manufacturer.
Introduce new foods gradually where appropriate.
Check ingredient lists for known allergies or sensitivities.
Store food according to the manufacturer’s recommendations.
Observe expiry or best-before dates.
If your pet experiences an adverse reaction, discontinue use and seek advice from your veterinary surgeon.
Unless expressly stated, Urban Pet Play Ltd does not provide veterinary advice.
Always consult a qualified veterinary professional before giving your pet:
Medication.
Nutritional supplements.
Herbal products.
Special dietary products.
Use only as directed by the manufacturer or your veterinary surgeon.
We work with suppliers to help ensure products are supplied in good condition.
If you receive a product that appears:
Damaged.
Faulty.
Defective.
Incorrect.
Potentially unsafe.
Please stop using the product immediately and contact our Customer Support team.
Where appropriate, we may request photographs or ask you to return the product for inspection.
If you believe a product purchased from Urban Pet Play Ltd presents a safety risk, please notify us as soon as possible.
Please include:
Your order number.
Product name.
Description of the issue.
Photographs where available.
Details of any injury or damage.
We investigate all reported safety concerns promptly and work with manufacturers and suppliers where necessary.
If a manufacturer or regulatory authority issues a product recall affecting products sold by Urban Pet Play Ltd, we will make reasonable efforts to:
Remove affected products from sale.
Notify affected customers where possible.
Provide recall information and instructions.
Assist customers with returns, replacements, or refunds where applicable.
Details of active recalls may also be published on our website.
Customers should store products in accordance with the manufacturer’s instructions.
This may include:
Keeping products dry.
Protecting them from excessive heat or cold.
Storing food in sealed containers.
Keeping products away from children and other animals where appropriate.
Improper storage may affect product safety or performance.
Urban Pet Play Ltd cannot accept responsibility for issues arising from:
Failure to follow instructions.
Improper use.
Modification of products.
Normal wear and tear.
Accidental damage.
Use of products outside their intended purpose.
Customers are responsible for using products safely and appropriately.
We continually review:
Customer feedback.
Supplier performance.
Product quality.
Safety reports.
Regulatory updates.
This helps us improve our product range and maintain high standards of safety and quality.
Urban Pet Play Ltd may update this Product Safety Policy from time to time to reflect changes in legislation, industry standards, or business practices.
The latest version will always be available on www.urbanpetplay.com.
Urban Pet Play Ltd
Website: www.urbanpetplay.com
Email:
If you have any questions about product safety or wish to report a safety concern, please contact our Customer Support team. We take all reports seriously and are committed to helping ensure the products we sell are safe, reliable, and suitable for pets when used as intended.
