Urban Pet Play Ltd

Effective Date: April 2026
Website: www.urbanpetplay.com / www.urbanpetplay.co.uk

1. Introduction

Urban Pet Play Ltd is committed to ensuring that our website is accessible, inclusive, and user-friendly for everyone, including people with disabilities.

We aim to provide a seamless browsing experience for all users, whether accessing our online pet shop or booking pet care services.

2. Our Commitment to Accessibility

We strive to follow best practices and standards defined by:

• Web Content Accessibility Guidelines (WCAG) 2.1
• UK accessibility regulations and equality principles

Our goal is to ensure our website is:

• Easy to navigate
• Clear and readable
• Accessible across different devices and assistive technologies

3. Accessibility Features

We have implemented the following features to improve accessibility:

• Clear Navigation: Simple menus and structured layout
• Readable Content: Easy-to-read fonts and clear headings
• Alt Text: Images include alternative text where possible
• Keyboard Navigation: Website can be navigated using a keyboard
• Responsive Design: Works across desktop, tablet, and mobile devices
• Colour Contrast: Designed to support readability

4. Ongoing Improvements

We are continuously working to improve accessibility by:

• Reviewing website content and structure
• Testing usability across devices and browsers
• Updating features to meet evolving standards

5. Third-Party Content

Some areas of our website may include third-party content or tools (e.g., payment providers, booking systems). While we aim to work with accessible partners, we cannot guarantee full accessibility for third-party services.

6. Reporting Accessibility Issues

If you experience any difficulty using our website, we want to hear from you.

Please contact us with:

• A description of the issue
• The page or feature involved
• The device/browser you are using

Contact Details:
Email: info@urbanpetplay.com
Phone: 0203 916 6118

We aim to respond within 2–5 working days and will do our best to provide a solution.

7. Alternative Access

If you are unable to use any part of our website, we can:

• Provide information via email or phone
• Assist with bookings manually
• Help you complete purchases

8. Enforcement & Compliance

We aim to meet accessibility standards in line with UK guidance. If you are not satisfied with our response, you may seek further advice from relevant UK accessibility or equality bodies.

9. Changes to This Statement

We may update this Accessibility Statement from time to time to reflect improvements or changes to our website.

🐾 Contact Us

Urban Pet Play Ltd
Email: info@urbanpetplay.com
Phone: 0203 916 6118