Accessibility Statement

Urban Pet Play Ltd

Website: Urban Pet Play Ltd

Last Updated: May 2026

Urban Pet Play Ltd is committed to ensuring our website is accessible and user-friendly for all visitors, including people with disabilities and those using assistive technologies.

We aim to provide an inclusive online experience that allows all customers to access information, shop online, and book pet care services with ease.

1. Our Commitment to Accessibility

We are continuously working to improve the accessibility and usability of our website by following recognised best practices and accessibility standards where possible.

Our goal is to:

• Make website content easier to read and navigate

• Improve compatibility with assistive technologies

• Provide a positive experience across devices and screen sizes

• Remove barriers that may affect accessibility

2. Accessibility Features

Our website aims to support:

• Responsive mobile-friendly design

• Clear navigation menus

• Readable text and content structure

• Accessible forms where possible

• Keyboard-friendly browsing

• Alternative text for important images

• Colour contrast considerations for readability

3. Ongoing Improvements

Urban Pet Play Ltd understands that accessibility is an ongoing process. We regularly review our website and may update content, functionality, and design to improve accessibility standards over time.

4. Third-Party Content

Some third-party tools, plugins, payment gateways, or embedded content may not always fully meet accessibility standards.

While we aim to work with accessible platforms wherever possible, we cannot guarantee the accessibility of external systems beyond our direct control.

5. Reporting Accessibility Issues

If you experience difficulty accessing any part of our website or require assistance, we encourage you to contact us.

Please include:

• The page or feature affected

• A description of the issue

• The device or browser being used where possible

We will make reasonable efforts to assist and improve accessibility where practical.

6. Alternative Support

Customers who require additional assistance may contact Urban Pet Play Ltd directly for support with:

• Orders

• Product information

• Service bookings

• Website navigation

• General enquiries

We aim to respond as quickly as possible and provide suitable assistance where needed.

7. Accessibility Standards

Urban Pet Play Ltd aims to work towards recognised accessibility guidance and good practice, including principles associated with the Web Content Accessibility Guidelines (WCAG).

Accessibility improvements may continue as our website evolves.

8. Contact Information

Urban Pet Play Ltd

Website: www.urbanpetplay.com

For accessibility support or feedback, please contact us through our official website contact page.