Effective Date: 1 June 2026
Urban Pet Play Ltd
Website: www.urbanpetplay.com
Urban Pet Play Ltd is committed to providing transparent, fair, and competitive pricing for all products and pet care services available through www.urbanpetplay.com. This Pricing Policy explains how prices are displayed, when they may change, and what customers can expect when making a purchase.
Nothing in this policy affects your statutory rights under applicable UK consumer protection legislation.
We aim to:
Display prices clearly and accurately.
Offer fair and competitive pricing.
Provide transparent information about any additional charges.
Honour confirmed order prices, except where an obvious pricing error has occurred.
Comply with applicable UK consumer protection laws.
All prices displayed on our website are shown in Pounds Sterling (£ GBP).
Product prices apply only at the time an order is placed and may change without prior notice due to factors such as:
Supplier price changes.
Import or shipping costs.
Currency fluctuations.
Market conditions.
Promotional campaigns.
Product availability.
Price changes do not affect orders that have already been accepted by Urban Pet Play Ltd.
Prices for services such as pet sitting, dog walking, daycare, grooming, or other pet care services (where offered) are displayed on our website.
Service prices may vary depending on:
Service type.
Duration.
Location.
Number of pets.
Additional requirements.
Seasonal demand.
A quotation may be provided for services requiring individual assessment.
Where applicable, prices shown on our website include Value Added Tax (VAT) at the prevailing UK rate unless otherwise stated.
If VAT rates change, prices may be adjusted accordingly in line with legal requirements.
Delivery charges are calculated separately unless expressly stated as included.
Delivery costs will be clearly displayed before you complete your purchase and will depend on factors such as:
Delivery location.
Parcel size or weight.
Delivery method selected.
Promotional offers (for example, free delivery thresholds).
From time to time, Urban Pet Play Ltd may offer:
Sale prices.
Promotional discounts.
Seasonal offers.
Clearance events.
Multi-buy promotions.
Discount codes.
Loyalty rewards.
Unless otherwise stated:
Promotions are available only for the advertised period.
Offers cannot usually be combined.
Promotions are subject to stock availability.
Promotions may be withdrawn or amended at any time before an order is placed.
Discount codes:
Must be entered during checkout.
Cannot normally be applied after an order has been completed.
May be subject to minimum order values.
May exclude selected brands or products.
Cannot usually be exchanged for cash.
May have expiry dates and usage limits.
Urban Pet Play Ltd reserves the right to cancel or refuse promotional codes where misuse, fraud, or technical errors are suspected.
Although we make every effort to ensure prices are accurate, occasional errors may occur.
If an obvious pricing error is identified before your order is accepted, we may:
Contact you to confirm whether you wish to proceed at the correct price.
Cancel the order and issue a full refund where payment has already been taken.
Decline to accept the order if the pricing error is significant.
We are not obliged to supply products at an incorrect price where the error is obvious and could reasonably have been recognised.
All payments are processed in GBP (£).
Customers purchasing from outside the United Kingdom should be aware that:
Their payment provider may apply exchange rates.
Additional banking fees may apply.
Import duties, customs charges, or local taxes may be payable depending on the destination country.
These charges are the responsibility of the customer unless otherwise stated.
Unless expressly advertised, Urban Pet Play Ltd does not operate a price match or price guarantee scheme.
Approved refunds will normally be issued using the original payment method.
Refunds will be processed in accordance with our Returns & Refund Policy.
Urban Pet Play Ltd reserves the right to change prices at any time before an order is accepted.
Price changes will not affect completed orders unless required by law or where an obvious pricing error has occurred.
Business customers may receive individual quotations or negotiated pricing where applicable.
Separate commercial terms may apply to wholesale or trade purchases.
We may update this Pricing Policy from time to time to reflect changes in legislation, taxation, market conditions, or our business practices.
The latest version will always be available on www.urbanpetplay.com.
Urban Pet Play Ltd
Website: www.urbanpetplay.com
Email:
If you have any questions about our prices, promotions, or this Pricing Policy, please contact our customer support team. We are committed to providing clear, transparent, and competitive pricing for all our customers.
