Terms & Conditions
Urban Pet Play Ltd
These Terms & Conditions apply to all purchases made through the Urban Pet Play Ltd website. By placing an order, you agree to the terms outlined below.
1. About Us
Urban Pet Play Ltd is a UK-based online pet shop established in 2024 and operating from London, United Kingdom. We supply pet toys, accessories, enrichment products, and everyday pet essentials across the UK.
2. Products & Availability
All products listed are subject to availability. We reserve the right to update, modify, or discontinue items at any time without prior notice.
All goods are intended for general pet use and must be used in accordance with product instructions.
3. Pricing & Payment
All prices are shown in GBP (£) and include applicable UK taxes where required. We reserve the right to adjust pricing at any time.
Payments are processed securely through approved payment providers. Orders will only be dispatched once full payment has been received.
4. Consumer Rights (UK Law)
Your statutory rights are protected under UK law, including:
Consumer Rights Act 2015
All goods must be:
- As described
- Fit for purpose
- Of satisfactory quality
You may request a refund, repair, or replacement for faulty goods within the legal timeframe.
Consumer Contracts Regulations 2013
You are entitled to a 14-day cooling-off period starting the day after delivery. During this period, you may return items for any reason and receive a full refund, including standard delivery costs (where applicable).
5. Returns & Refunds
We offer easy returns on eligible items.
- Items must be unused and in original packaging
- Return requests must be made within the stated return period
- Refunds are processed after inspection of returned goods
Certain hygiene-sensitive items may be non-returnable unless faulty.
6. Delivery
We offer UK-wide delivery on eligible products.
- Delivery times may vary depending on location and service selected
- Customers will receive dispatch confirmation when orders are shipped
- We are not responsible for delays caused by courier services or external factors
7. Animal Welfare & Pet Sales Compliance (UK Law)
Urban Pet Play Ltd complies fully with UK animal welfare legislation.
- We do not sell puppies or kittens online
- We do not act as a third-party animal dealer
- Any references to live animals are for educational, informational, or accessory-related purposes only
In line with Lucy’s Law, puppies and kittens must be obtained directly from licensed breeders or registered rescue centres where applicable.
Any suppliers of live animals (where relevant to regulated categories) must hold appropriate local authority Animal Activities Licences.
8. Product Use & Safety
Customers are responsible for ensuring that products are used safely and appropriately for their pets.
We are not liable for misuse, neglect, or failure to follow product guidance.
9. Limitation of Liability
Urban Pet Play Ltd is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
10. Intellectual Property
All website content, including branding, logos, images, and text, is the property of Urban Pet Play Ltd and may not be copied or reproduced without permission.
11. Privacy
We handle customer data in accordance with UK GDPR regulations. Personal information is used solely for order processing, customer support, and marketing (where consent is given).
12. Changes to Terms
We reserve the right to update these Terms & Conditions at any time. Continued use of our website indicates acceptance of any updated terms.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact:
Urban Pet Play Ltd
London, United Kingdom
Email: support@urbanpetplay.com