Effective Date: 1 June 2026
Urban Pet Play Ltd
Website: www.urbanpetplay.com
This Acceptable Use Policy (“Policy”) sets out the rules for using the Urban Pet Play Ltd website, products, services, and any interactive features made available through www.urbanpetplay.com (“Website”).
By accessing or using our Website, you agree to comply with this Policy. If you do not agree with these terms, you should not use our Website.
Urban Pet Play Ltd is a UK-based retailer of pet products and provider of pet care services. We are committed to providing a safe, secure, and enjoyable online experience for all visitors.
You may use our Website only for lawful purposes, including to:
Browse our products and services.
Purchase products.
Book pet care services.
Contact our customer support team.
Subscribe to our newsletter.
Create and manage your customer account.
Read our blogs and educational content.
Leave genuine product reviews where permitted.
You must not use our Website to:
Break any applicable law or regulation.
Commit fraud or attempt fraudulent activity.
Provide false or misleading information.
Impersonate another individual or organisation.
Upload malicious software, viruses, or harmful code.
Attempt unauthorised access to our systems or customer accounts.
Interfere with the operation or security of the Website.
Use automated software, bots, scripts, or scraping tools without our written permission.
Copy or reproduce website content without permission.
Infringe intellectual property rights.
Distribute spam or unsolicited marketing communications.
Upload offensive, defamatory, obscene, abusive, or unlawful material.
Encourage or promote illegal activities.
Attempt to disrupt other users’ access to the Website.
If you create an account, you are responsible for:
Keeping your login details confidential.
Maintaining accurate account information.
Updating your contact details when necessary.
All activity carried out using your account.
Not sharing your account with others.
If you believe your account has been compromised, please contact us immediately.
Where customers are permitted to submit reviews, comments, photographs, or other content, you agree that your submissions will:
Be truthful and accurate.
Be based on genuine experience.
Not contain offensive or abusive language.
Not include discriminatory or hateful content.
Not infringe another person’s rights.
Not contain confidential or personal information relating to others.
Not include advertising or promotional material for third parties.
Not contain malicious software or harmful code.
We reserve the right to moderate, edit, or remove user-generated content that breaches this Policy or is otherwise inappropriate.
Unless otherwise stated, all content on this Website, including but not limited to:
Text
Graphics
Logos
Images
Product descriptions
Videos
Website design
Downloads
Blog articles
Branding
is owned by or licensed to Urban Pet Play Ltd and is protected by applicable intellectual property laws.
You may not reproduce, copy, distribute, modify, or commercially exploit any content without our prior written permission.
You must not attempt to:
Circumvent security measures.
Test the vulnerability of our systems without authorisation.
Gain unauthorised access to restricted areas.
Interfere with servers or networks.
Launch denial-of-service (DoS) or distributed denial-of-service (DDoS) attacks.
Introduce malware or harmful software.
Any such activity may be reported to the appropriate authorities.
You may not use automated tools, including bots, crawlers, data mining software, or scraping technologies, to access or collect information from our Website without our prior written consent, except where permitted by applicable law or recognised search engine indexing.
Our Website may contain links to third-party websites for your convenience.
We do not control or endorse those websites and are not responsible for their content, products, services, or privacy practices. Accessing third-party websites is at your own risk.
We aim to keep our Website available at all times; however, we do not guarantee uninterrupted access.
We may suspend, restrict, or withdraw access temporarily or permanently for:
Maintenance.
Security updates.
Technical issues.
Business reasons.
Legal or regulatory requirements.
To help protect our Website and customers, we may monitor usage for:
Website security.
Fraud prevention.
System performance.
Compliance with this Policy.
Monitoring is carried out in accordance with our Privacy Policy and applicable UK data protection laws.
If we believe you have breached this Policy, we may take appropriate action, including:
Issuing a warning.
Removing user-generated content.
Suspending or terminating your account.
Cancelling orders where fraud is suspected.
Blocking access to the Website.
Reporting unlawful activity to law enforcement or regulatory authorities.
Taking legal action where appropriate.
Nothing in this Policy excludes or limits liability that cannot legally be excluded under the laws of England and Wales.
Subject to applicable law, Urban Pet Play Ltd shall not be liable for losses arising from misuse of the Website, unauthorised access caused by user negligence, interruptions to the Website, or third-party actions beyond our reasonable control.
We may update this Acceptable Use Policy from time to time to reflect changes in our business, legal requirements, or Website functionality.
The latest version will always be published on www.urbanpetplay.com, and your continued use of the Website following any updates constitutes acceptance of the revised Policy.
This Policy is governed by the laws of England and Wales. Any disputes arising from or relating to this Policy shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Urban Pet Play Ltd
Website: www.urbanpetplay.com
Email:
We are committed to maintaining a secure, respectful, and trustworthy online environment for all visitors and customers. Thank you for using Urban Pet Play Ltd responsibly.
