Payment Policy

Urban Pet Play Ltd

Effective Date: April 2026
Website: www.urbanpetplay.com / www.urbanpetplay.co.uk

1. Introduction

This Payment Policy outlines how payments are processed for products and services provided by Urban Pet Play Ltd. By placing an order or booking a service, you agree to the terms set out below.

We are committed to providing secure, transparent, and flexible payment options for all customers.

2. Accepted Payment Methods

We accept the following payment methods:

  • Debit and Credit Cards (Visa, Mastercard, etc.)
  • Secure online payment providers (e.g., PayPal, Stripe)
  • Other methods as displayed at checkout

All payments are processed securely using encrypted payment systems.

3. Currency

  • All prices are listed in GBP (£)
  • Payments must be made in GBP unless otherwise stated

🛒 PRODUCT PAYMENTS (ONLINE PET SHOP)

4. Full Payment Required

  • Full payment is required at the time of purchase
  • Orders will not be processed or dispatched until payment is received

5. Pricing & VAT

  • Prices include VAT where applicable
  • We reserve the right to change prices at any time without notice

6. Failed or Declined Payments

  • If a payment is declined, your order will not be confirmed
  • You may retry using an alternative payment method

7. Promotions & Discounts

  • Discount codes must be applied at checkout
  • Only one promotion may be used per order unless stated otherwise
  • We reserve the right to withdraw promotions at any time

🐾 SERVICE PAYMENTS (PET CARE SERVICES)

8. Booking Payments

  • Full payment or a deposit may be required at the time of booking
  • Bookings are not confirmed until payment is received

9. Deposits

  • Deposits are non-refundable unless stated otherwise
  • Deposit amounts will be communicated at the time of booking

10. Ongoing & Package Payments

For regular clients:

  • Weekly or monthly payment plans may be offered
  • Block bookings may require upfront payment

11. Late Payments

  • Payments must be made on time for all scheduled services
  • Late payments may result in:
    • Suspension of services
    • Cancellation of future bookings

12. Additional Charges

Additional fees may apply for:

  • Late cancellations or no-shows
  • Extra time or extended services
  • Special handling requirements (e.g., behavioural issues, severe grooming cases)

All additional charges will be clearly communicated where possible.

13. Refunds

  • Refunds are issued in accordance with our Returns & Refunds Policy (products) and Booking & Cancellation Policy (services)
  • Approved refunds will be processed to the original payment method

14. Security & Fraud Prevention

  • All transactions are securely processed
  • We reserve the right to cancel or refuse any transaction suspected of fraud or unauthorised use

15. Invoices & Receipts

  • Digital receipts will be provided for all transactions
  • Invoices are available upon request

16. Chargebacks

  • Customers are encouraged to contact us first to resolve any payment issues
  • Unjustified chargebacks may result in:
    • Account suspension
    • Refusal of future services

17. Changes to This Policy

Urban Pet Play Ltd reserves the right to update this Payment Policy at any time. Updates will be published on this page.

🐶 Contact Us

Urban Pet Play Ltd
Email: info@urbanpetplay.com
Phone: 0203 916 6118