Effective Date: 1 June 2026
Urban Pet Play Ltd
Website: www.urbanpetplay.com
At Urban Pet Play Ltd, animal welfare is at the heart of everything we do. We are committed to promoting the highest standards of care, health, safety, and wellbeing for all animals through the products we sell and the pet care services we provide.
Our business operates with the belief that every pet deserves to be treated with kindness, compassion, dignity, and respect. We work to ensure that animal welfare is always our highest priority.
Urban Pet Play Ltd is committed to:
Promoting responsible pet ownership.
Supporting the physical and emotional wellbeing of animals.
Providing products designed to enhance pet health, comfort, and enrichment.
Delivering pet care services with professionalism and compassion.
Complying with all applicable UK animal welfare legislation.
Encouraging ethical treatment of animals by customers, suppliers, and business partners.
Continuously improving our knowledge of best practices in animal care.
Our approach to animal welfare is based on five key principles:
Animals should have access to fresh water and appropriate nutrition.
Animals should have a safe, clean, and comfortable environment.
Animals should receive appropriate veterinary care whenever necessary.
Animals should be able to express natural behaviours appropriate to their species.
Animals should be protected from pain, injury, suffering, fear, and distress wherever possible.
These principles guide our decisions across every aspect of our business.
We carefully select products that promote the health, safety, and wellbeing of pets.
Where possible, we prioritise products that:
Meet recognised quality and safety standards.
Are manufactured using safe materials.
Support healthy lifestyles and enrichment.
Encourage positive behaviour and mental stimulation.
Are suitable for the intended species and life stage.
Are sourced from reputable manufacturers and authorised distributors.
We do not knowingly sell products that compromise animal welfare.
We encourage all customers to:
Research the needs of any pet before purchasing.
Provide suitable housing and enrichment.
Feed a balanced, species-appropriate diet.
Ensure regular exercise and mental stimulation.
Arrange routine veterinary care.
Keep vaccinations and parasite treatments up to date.
Use positive, reward-based training methods.
Never abandon or neglect an animal.
Owning a pet is a long-term commitment that requires time, patience, and financial responsibility.
Where Urban Pet Play Ltd provides pet care services, we are committed to delivering care that prioritises the welfare of every animal.
Our team aims to:
Treat every animal with patience and kindness.
Minimise stress during handling.
Follow owner instructions wherever appropriate.
Monitor pets for signs of illness or discomfort.
Provide appropriate exercise and enrichment.
Maintain clean and hygienic environments.
Ensure animals have access to fresh drinking water where applicable.
The health and wellbeing of every animal always take precedence over convenience or scheduling.
For the protection of all animals in our care, we may require:
Up-to-date vaccinations where appropriate.
Disclosure of known medical conditions.
Behavioural information.
Emergency contact details.
Veterinary contact information.
We reserve the right to refuse or suspend services where we believe doing so is necessary to protect the welfare of the animal, our staff, or other animals.
We are committed to ensuring that anyone handling animals on behalf of Urban Pet Play Ltd has the knowledge and skills necessary to provide safe and appropriate care.
We encourage ongoing learning in areas such as:
Animal behaviour.
Safe handling techniques.
Species-specific care.
Health and hygiene.
Welfare legislation.
Emergency procedures.
First aid awareness for pets.
Maintaining high standards of cleanliness helps protect both animals and people.
We aim to:
Keep all equipment clean and well maintained.
Follow appropriate hygiene procedures.
Reduce the risk of disease transmission.
Clean and disinfect equipment where necessary.
Dispose of waste responsibly.
If an animal becomes ill, injured, or shows signs of distress while receiving our services, we will:
Contact the owner as soon as reasonably possible.
Seek veterinary assistance where immediate treatment appears necessary.
Act in the animal’s best interests in emergency situations.
Keep accurate records of any incident.
Owners remain responsible for veterinary costs unless otherwise agreed or required by law.
Where possible, we work with suppliers who share our commitment to:
Animal welfare.
Ethical sourcing.
Product safety.
Environmental responsibility.
Regulatory compliance.
We continually review our supplier relationships to help ensure high standards are maintained.
If our team reasonably believes that an animal may be suffering from neglect, abuse, or serious welfare concerns, we reserve the right to take appropriate action in accordance with applicable laws and professional responsibilities.
This may include contacting the owner, advising that veterinary care be sought, or reporting concerns to the relevant authorities where legally justified.
Urban Pet Play Ltd aims to operate in accordance with all relevant UK legislation relating to animal welfare, consumer protection, health and safety, and business operations.
Nothing in this policy limits or excludes any legal responsibilities placed upon pet owners or our business.
This Animal Welfare Policy is reviewed periodically to ensure it reflects current legislation, industry best practice, and our commitment to providing the highest standards of animal care.
Urban Pet Play Ltd
Website: www.urbanpetplay.com
Email:
At Urban Pet Play Ltd, we believe that responsible pet ownership and high standards of animal welfare create happier, healthier pets and stronger relationships between pets and their families. We remain committed to providing products and services that support the lifelong wellbeing of every animal in our care.
