Urban Pet Play Ltd

1. Overview

At Urban Pet Play Ltd, we aim to deliver your pet products quickly, safely, and reliably across the United Kingdom.

2. Delivery Areas

We currently deliver to:

• England

• Scotland

• Wales

• Northern Ireland

For international delivery enquiries, please contact us before placing an order.

3. Processing Times

• Orders are typically processed within 1–2 business days

• Orders placed on weekends or public holidays will be processed on the next working day

During peak periods (e.g. holidays or promotions), processing times may be slightly longer.

4. Shipping Methods & Timeframes

Estimated delivery times after dispatch:

• Standard Delivery: 2–4 working days

• Express Delivery: 1–2 working days (if available)

Please note that delivery times are estimates and not guaranteed.

5. Shipping Costs

Shipping costs are calculated at checkout based on your location and selected delivery option.

We may offer:

• Free delivery on orders over a certain value

• Promotional shipping discounts from time to time

6. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

7. Delivery Partners

We work with trusted courier services to ensure your order arrives safely. However, delays may occasionally occur due to circumstances beyond our control.

8. Missed or Failed Deliveries

If a delivery attempt is unsuccessful:

• The courier may leave a calling card or attempt redelivery

• You may need to rearrange delivery directly with the courier

Urban Pet Play Ltd is not responsible for delays or additional charges caused by incorrect delivery details provided at checkout.

9. Damaged or Lost Items

If your order arrives damaged or does not arrive:

• Please contact us within 48 hours of delivery (or expected delivery date)

• Include your order number and photos (if applicable)

We will investigate and arrange a replacement or refund where appropriate.

10. Multiple Shipments

In some cases, items may be shipped separately to ensure faster delivery. You will be notified if this applies to your order.

11. Delays Outside Our Control

We are not liable for delivery delays caused by:

• Weather conditions

• Courier disruptions

• Strikes or unforeseen circumstances

12. Contact Us

If you have any questions about your delivery, please contact us:

Email: info@urbanpetplay.com
Address: Unit A456 4 – 6 Greatorex Street Greatorex Street, London, England, E1 5NF