Welcome to Urban Pet Play Ltd

These Terms of Use govern your access to and use of the Urban Pet Play Ltd website, products, services, bookings, and online content. By using our website, purchasing products, or booking services, you agree to comply with these terms.

If you do not agree with these Terms of Use, please do not use our website or services.

About Urban Pet Play Ltd

Urban Pet Play Ltd provides:

• Pet products and accessories
• Online pet shop services
• Dog walking services
• Pet sitting services
• Grooming services
• Pet wellness and care services
• Pet training and enrichment services

We are committed to providing professional, safe, and customer-focused pet care solutions across the UK.

Website Use

By using this website, you agree to:

• Use the website lawfully
• Provide accurate information when placing orders or bookings
• Avoid misuse, hacking, or interference with website functionality
• Respect intellectual property rights and website content

You must not use this website for fraudulent or harmful activity.

Product Information

We aim to ensure all product descriptions, pricing, and availability information are accurate. However:

• Product colours may vary depending on screen settings
• Images are for illustration purposes only
• Product availability may change without notice
• Pricing errors may occasionally occur

Urban Pet Play Ltd reserves the right to update or remove products at any time.

Orders & Payments

When placing an order, you agree that:

• All information provided is accurate
• Payment details are valid and authorised
• Orders may be declined or cancelled where necessary

Accepted payment methods may include:

• Debit cards
• Credit cards
• Online payment providers
• Secure checkout systems

Orders are only confirmed once payment has been successfully processed.

Delivery & Shipping

Delivery times are estimated and may vary depending on:

• Courier services
• Weather conditions
• Stock availability
• Seasonal demand

Please refer to our Shipping & Delivery Policy for full information.

Returns & Refunds

Returns and refunds are subject to our Returns & Refunds Policy.

Customers are encouraged to review our policy before purchasing products or booking services.

Pet Service Bookings

Customers booking pet care services agree to:

• Provide accurate pet information
• Inform us of behavioural or medical conditions
• Ensure pets are safe, manageable, and legally compliant

Urban Pet Play Ltd reserves the right to refuse services if a pet presents safety concerns.

Cancellations

Service cancellations may require advance notice.

Late cancellations or missed appointments may result in cancellation fees or non-refundable deposits.

Health & Safety

For the safety of pets, staff, and customers:

• Aggressive or dangerous behaviour must be disclosed
• Vaccinations should be kept up to date where applicable
• Customers must follow reasonable safety guidance provided by our team

Urban Pet Play Ltd prioritises animal welfare and responsible pet care practices.

Intellectual Property

All website content including:

• Logos
• Branding
• Text
• Graphics
• Images
• Website design

belongs to Urban Pet Play Ltd unless otherwise stated.

Content may not be copied, reproduced, or distributed without written permission.

Limitation of Liability

Urban Pet Play Ltd will not be held responsible for:

• Indirect or consequential losses
• Delays outside our control
• Website interruptions or technical issues
• Customer misuse of products

Nothing in these terms excludes rights protected under UK consumer law.

External Links

Our website may contain links to third-party websites for customer convenience.

We are not responsible for external website content, policies, or practices.

Privacy & Data Protection

Customer information is handled in accordance with our Privacy Policy and applicable UK data protection laws.

Changes to These Terms

Urban Pet Play Ltd reserves the right to update these Terms of Use at any time.

Updated terms will be published on this page.

Contact Urban Pet Play Ltd

For questions regarding these Terms of Use, please contact:

Urban Pet Play Ltd

Professional Pet Products & Pet Care Services Across the UK

• Friendly support
• Reliable customer care
• Trusted pet service professionals

Thank you for visiting Urban Pet Play Ltd.