Effective Date: 1 June 2026
Urban Pet Play Ltd
Website: www.urbanpetplay.com
Urban Pet Play Ltd welcomes customers, pet owners, and members of the public to engage with us through our official social media channels. Our social media pages are designed to share information about our products, pet care services, promotions, educational content, and responsible pet ownership.
This Social Media Policy explains the standards we expect from anyone interacting with our online communities.
Our social media channels aim to:
Share news, product launches, and special offers.
Promote responsible pet ownership.
Provide helpful pet care advice and educational content.
Engage with our customers and wider pet-loving community.
Respond to general enquiries.
Celebrate customer stories and pet photographs (with permission where required).
Urban Pet Play Ltd may communicate through official business accounts on platforms such as:
TikTok
X (formerly Twitter)
YouTube
Only content published through our verified or officially branded accounts should be considered official communications from Urban Pet Play Ltd.
We encourage positive and respectful conversations.
When engaging with our social media pages, you agree to:
Treat others with respect and courtesy.
Keep comments relevant to the topic being discussed.
Share honest opinions and experiences.
Respect the privacy of other users.
Follow the rules of the relevant social media platform.
We welcome constructive feedback and genuine discussions.
To help maintain a safe and welcoming online environment, we may remove or hide content that includes:
Abusive, offensive, or threatening language.
Harassment or bullying.
Discriminatory or hateful comments.
Defamatory or false statements.
Spam or repetitive posts.
Unauthorised advertising or promotions.
Misleading or fraudulent content.
Illegal material.
Content that infringes copyright or intellectual property rights.
Personal or confidential information relating to others.
Graphic or inappropriate images or videos.
Content that promotes animal cruelty or neglect.
Repeated breaches of these guidelines may result in users being blocked or reported to the relevant platform.
We are happy to answer general questions through social media; however, for security and privacy reasons, we may ask you to continue the conversation by email or through our website if your enquiry involves:
Orders.
Payments.
Personal information.
Refunds.
Complaints.
Account details.
Pet care bookings.
Please do not post personal or financial information publicly.
We aim to respond to messages and comments during our normal business hours.
While we make every effort to reply promptly, social media should not be used for urgent enquiries or emergencies.
Urban Pet Play Ltd promotes responsible pet ownership and high standards of animal welfare.
We reserve the right to remove comments or content that encourage:
Animal abuse.
Neglect.
Dangerous training methods.
Illegal breeding practices.
Inappropriate handling of animals.
Harmful or misleading pet care advice.
Information shared on our social media pages is intended for general guidance only and should not replace professional veterinary advice.
From time to time, customers may share photographs, videos, testimonials, or stories featuring their pets.
By tagging Urban Pet Play Ltd, using our branded hashtags, or responding to requests to share content, you confirm that:
You own the content or have permission to share it.
Any identifiable individuals have given appropriate consent.
The content does not infringe the rights of others.
Where you give us permission, we may repost or feature your content on our website, social media channels, newsletters, or other marketing materials. You may withdraw your permission at any time by contacting us.
Any competitions, prize draws, or promotional campaigns conducted through our social media channels will be subject to separate terms and conditions.
Unless expressly stated, promotions are not sponsored, endorsed, administered by, or associated with any social media platform.
Our social media pages may occasionally share or link to third-party content for informational purposes.
Sharing or linking to third-party content does not necessarily mean Urban Pet Play Ltd endorses the opinions, products, or services expressed by those third parties.
All branding, logos, images, graphics, videos, and other original content published by Urban Pet Play Ltd remain our intellectual property unless otherwise stated.
You may not reproduce, copy, distribute, or commercially use our content without prior written permission.
We encourage users not to share personal, financial, or sensitive information in public comments or messages.
Any personal information submitted directly to us will be handled in accordance with our Privacy Policy and applicable UK data protection laws.
Urban Pet Play Ltd may update this Social Media Policy from time to time to reflect changes in our business, legal requirements, or social media practices.
The latest version will always be published on www.urbanpetplay.com.
Urban Pet Play Ltd
Website: www.urbanpetplay.com
Email:
We appreciate everyone who engages with our social media channels and thank you for helping us create a positive, respectful, and welcoming community for pet lovers everywhere.
