Urban Pet Play Ltd
1. Overview
At Urban Pet Play Ltd, we are committed to providing a safe, secure, and convenient shopping experience. This policy outlines the payment methods we accept and the measures we take to protect your personal and financial information.
2. Accepted Payment Methods
We accept a range of secure payment options, which may include:
Debit and credit cards (Visa, Mastercard, etc.)
Digital wallets (e.g. Apple Pay, Google Pay)
Other secure payment providers as displayed at checkout
All payments must be made in full at the time of purchase.
3. Payment Processing
Payments are processed securely through trusted third-party payment providers
We do not store or have access to your full card details
Your payment information is encrypted during transmission
4. Security Measures
We take website security seriously and implement appropriate measures to protect your data, including:
These measures help ensure your personal and financial information remains protected.
5. Fraud Prevention
To protect our customers and our business, we may:
Carry out security checks on certain transactions
Request additional verification if suspicious activity is detected
Cancel or refuse orders where fraud is suspected
We reserve the right to take appropriate action to prevent fraudulent activity.
6. Pricing and Currency
All prices are displayed in GBP (£)
Prices include VAT where applicable
We reserve the right to change prices at any time without notice
7. Failed or Declined Payments
If your payment is declined:
Please check your payment details and try again
Contact your bank or payment provider if the issue persists
Alternatively, use a different payment method
Orders will not be processed until payment has been successfully completed.
8. Chargebacks
If you have an issue with your order, we encourage you to contact us first so we can resolve the matter quickly.
Unjustified chargebacks may be investigated and could result in refusal of future orders.
9. Customer Responsibility
Customers are responsible for:
Ensuring payment details are accurate
Keeping their account and payment information secure
Not sharing sensitive payment information
10. Updates to This Policy
We may update this Payment & Security Policy from time to time. Any changes will be posted on this page.
11. Contact Us
If you have any questions about payments or security, please contact us:
Email: info@urtbanpetplay.com
Address: Unit A456 4 – 6 Greatorex Street Greatorex Street, London, England, E1 5NF
