Urban Pet Play Ltd
1. Our Commitment
At Urban Pet Play Ltd, we are committed to providing excellent customer service and ensuring a smooth shopping experience for every customer.
We aim to respond promptly, resolve issues efficiently, and support you at every stage of your order.
2. How to Contact Us
If you have any questions, concerns, or enquiries, you can contact us using the details below:
Email: info@urbanpetplay.com
Address: Unit A456 4 – 6 Greatorex Street Greatorex Street, London, England, E1 5NF
We aim to respond to all enquiries as quickly as possible.
3. Customer Service Hours
Our customer support team is available:
Monday to Friday: 9:00 AM – 22:00 PM
Saturday & Sunday: 09:00-22:00
Public Holidays: 10:00-16:00
Enquiries received outside of these hours will be responded to on the next working day.
4. Response Times
We aim to respond within:
Please note that response times may vary depending on enquiry volume.
5. Order Enquiries
For questions about your order (including tracking, changes, or cancellations), please include:
This helps us resolve your request more quickly.
6. Complaints Procedure
If you are not satisfied with our products or services, please contact us and we will do our best to resolve the issue.
We aim to:
7. Returns & Refund Support
For all return or refund requests, please refer to our Returns & Refund Policy. Our team is available to guide you through the process if needed.
8. Customer Responsibilities
To help us provide efficient service, customers are responsible for:
Providing accurate contact and delivery information
Checking order details before confirming purchase
Contacting us promptly if an issue arises
9. Updates to This Policy
We may update this Contact & Customer Service Policy from time to time. Any changes will be posted on this page.
10. Contact Us
For all enquiries, please reach out to:
Email: info@urbanpetplay.com
Address: Unit A456 4 – 6 Greatorex Street Greatorex Street, London, England, E1 5NF
We are always happy to help.
