Urban Pet Play Ltd

1. Overview

At Urban Pet Play Ltd, the safety and wellbeing of your pets is our top priority. This policy provides guidance on the safe use of our products and responsible pet ownership.

2. General Safety Guidelines

• Always supervise your pet when using toys, accessories, or new products

• Regularly inspect items for signs of wear and tear

• Remove and replace any damaged products immediately

• Ensure products are used only for their intended purpose

3. Product Suitability

It is the responsibility of the pet owner to select appropriate products based on their pet’s:

• Size and weight

• Breed and strength

• Age and chewing behaviour

No pet toy or accessory is indestructible. Even durable products may become unsafe over time.

4. Toys and Chew Products

• Choose toys suitable for your pet’s chewing strength

• Avoid giving small toys to large pets that could pose a choking hazard

• Discard toys that break, splinter, or become loose

5. Collars, Harnesses & Leads

• Ensure proper fit to avoid discomfort or injury

• Regularly check for signs of wear

• Do not leave collars or harnesses on unattended pets for extended periods where there is a risk of entanglement

6. Feeding Products & Treats

• Always follow feeding guidelines provided on packaging

• Monitor your pet when introducing new treats or foods

• Ensure fresh drinking water is always available

Discontinue use if your pet shows signs of:

• Allergic reactions

• Digestive upset

• Unusual behaviour

7. Grooming Products

• Use grooming tools carefully and as directed

• Avoid sensitive areas unless the product is specifically designed for them

• Keep grooming products out of reach of pets and children when not in use

8. Hygiene & Cleaning

• Clean pet products regularly to prevent bacteria build-up

• Follow manufacturer cleaning instructions where applicable

9. Storage of Products

• Store pet food, treats, and accessories in a cool, dry place

• Keep products out of reach of pets to prevent accidental ingestion

10. Disclaimer of Responsibility

Urban Pet Play Ltd is not responsible for injuries, loss, or damage resulting from:

• Improper use of products

• Failure to supervise pets

• Use of products not suited to your pet

11. Veterinary Advice

Our products and guidance do not replace professional veterinary advice. If you have concerns about your pet’s health or behaviour, consult a qualified veterinarian.

12. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page.

13. Contact Us

If you have any questions about product safety, please contact us:

Email: info@urbanpetplay.com
Address: Unit A456 4 – 6 Greatorex Street Greatorex Street, London, England, E1 5NF