Urban Pet Play Ltd
1. Introduction
Welcome to Urban Pet Play Ltd. By accessing and using our website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please do not use our website.
2. About Us
Urban Pet Play Ltd is an online pet shop providing pet products, toys, and accessories across the United Kingdom.
3. Eligibility
By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian.
4. Products and Descriptions
We aim to ensure all product descriptions, images, and prices are accurate. However, slight variations may occur.
All products are subject to availability.
We reserve the right to:
5. Pricing and Payment
All prices are listed in GBP (£) and include VAT (where applicable)
Payment must be made at checkout using approved payment methods
We reserve the right to change prices at any time without prior notice
6. Orders and Acceptance
Once an order is placed, you will receive an email confirmation
This confirmation does not constitute acceptance of your order
We reserve the right to cancel or refuse any order for any reason, including stock issues or suspected fraud
7. Shipping and Delivery
Delivery times are estimates and may vary. Urban Pet Play Ltd is not liable for delays caused by couriers or external factors.
Customers are responsible for providing accurate delivery details. Additional charges may apply for failed deliveries due to incorrect information.
8. Returns and Refunds
We comply with UK consumer laws.
Customers have the right to return items within 14 days of receipt
Items must be unused, in original packaging, and in resellable condition
Certain items (such as opened pet food or hygiene products) may not be eligible for return
Refunds will be processed within a reasonable timeframe after inspection of returned goods.
9. Intellectual Property
All content on this website, including text, images, logos, and graphics, is the property of Urban Pet Play Ltd and may not be reproduced without permission.
10. Limitation of Liability
Urban Pet Play Ltd shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website.
All pet products should be used under appropriate supervision. We are not responsible for misuse of products.
11. Disclaimer
Our products and content are not intended as veterinary advice. Always consult a qualified professional regarding your pet’s health.
12. Privacy and Data Protection
We are committed to protecting your privacy. Please refer to our Privacy Policy for full details on how we handle your personal data.
13. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be posted on this page.
14. Governing Law
These Terms and Conditions are governed by the laws of England and Wales.
15. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
Email: info@urbanpetplay.com
Address: Unit A456 4 – 6 Greatorex Street Greatorex Street, London, England, E1 5NF
