COVID-19 Safety Policy – Urban Pet Play Ltd

At Urban Pet Play Ltd, the health and safety of our customers, their pets, and our team remains a top priority. This COVID-19 Safety Policy outlines the measures we take to ensure a safe, hygienic, and responsible environment across all our services, including dog walking, pet grooming, training, daycare, and our online pet shop operations.

Our Commitment

We are committed to maintaining the highest standards of cleanliness, hygiene, and safety. While government restrictions may change, we continue to operate with precautionary measures in place to protect both people and pets.

Health & Hygiene Standards

  • All team members follow strict hand hygiene protocols before and after every service.
  • Equipment, grooming tools, and transport areas are cleaned and disinfected regularly.
  • High-contact surfaces are sanitised frequently throughout the day.
  • Staff are advised not to work if they feel unwell or show symptoms of illness.

Contact-Free Services

To minimise unnecessary contact, we offer:

  • Contact-free pet collection and drop-off where possible
  • Online booking and secure digital payments
  • Communication via phone, email, or messaging for updates and support

Staff Safety Measures

  • Team members are trained in hygiene and safety procedures
  • Use of personal protective equipment (PPE) where appropriate
  • Regular monitoring of health and wellbeing
  • Flexible scheduling to reduce overcrowding during services

Customer Guidelines

We kindly ask our customers to:

  • Avoid contact if experiencing symptoms of COVID-19 or any illness
  • Provide clear instructions for pet access where contact-free services are required
  • Follow any updated guidance communicated by our team

Pet Safety & Welfare

  • Pets are handled with clean hands and sanitised equipment
  • Any signs of illness in pets will be reported immediately
  • We ensure a calm, clean, and safe environment for all animals in our care

Online Pet Shop Safety

  • Orders are packed in a clean, controlled environment
  • Staff follow hygiene procedures during packing and dispatch
  • Delivery partners are selected based on reliability and safety standards

Ongoing Monitoring

Urban Pet Play Ltd continues to monitor UK Government and public health guidance. Our policies are reviewed regularly and updated to reflect best practices and legal requirements.

Contact Us

If you have any questions about our COVID-19 safety measures, please contact us. Our team is happy to provide reassurance and support to ensure you feel confident using our services.