Urban Pet Play Ltd

Effective Date: April 2026
Website: www.urbanpetplay.com / www.urbanpetplay.co.uk

1. Introduction

These Terms & Conditions govern the use of the Urban Pet Play Ltd website and the purchase of products and services from us. By using our website or booking our services, you agree to be bound by these terms.

Urban Pet Play Ltd provides:

• Online pet shop products
• Pet care services including dog walking, grooming, training, and daycare

2. Company Information

Urban Pet Play Ltd Unit A456 4 – 6 Greatorex Street Greatorex Street, London, England, E1 5NF

Email: info@urbanpetplay.com
Phone: 0203 916 6118

3. Eligibility

By using our website or services, you confirm that:

• You are at least 18 years old
• You have authority to enter into a legally binding agreement

PRODUCT SALES TERMS

4. Product Information

We aim to ensure all product descriptions, images, and prices are accurate. However:

• Colours may vary slightly due to screen settings
• We reserve the right to correct errors without notice

5. Pricing & Payment

• All prices are listed in GBP (£) and include VAT (where applicable)
• Payment must be made in full at checkout
• We accept major debit/credit cards and secure online payment methods

6. Order Acceptance

• Orders are subject to availability
• We reserve the right to cancel or refuse any order
• You will receive confirmation via email once your order is accepted

7. Shipping & Delivery

• Delivery times are estimates and may vary
• We are not responsible for delays caused by couriers or external factors
• Risk passes to the customer upon delivery

(See our Shipping & Delivery Policy for full details)

8. Returns & Refunds

• Customers may return eligible items within 14 days of receipt
• Items must be unused and in original packaging
• Certain products (e.g. perishable pet goods) may be non-returnable

(See our Returns & Refunds Policy for full details)

PET CARE SERVICES TERMS

9. Service Overview

We provide professional pet care services including:

• Dog walking
• Grooming
• Training
• Daycare

All services are delivered with care, professionalism, and animal welfare as a priority.

10. Bookings

• Bookings must be made via our website, phone, or email
• Full payment or deposit may be required to secure a booking
• We reserve the right to decline bookings

11. Pet Owner Responsibilities

By booking our services, you confirm:

• Your pet is in good health and up to date with vaccinations
• You have disclosed any behavioural issues or medical conditions
• Your pet is safe to handle and socialise (where applicable)

Failure to disclose relevant information may result in service refusal.

12. Cancellations & No-Shows

• Cancellations must be made at least 24 hours in advance
• Late cancellations may incur a fee
• No-shows may be charged in full

13. Emergency Care

In the event of illness or injury:

• We will attempt to contact you immediately
• If necessary, we may seek veterinary care
• Any costs incurred will be the responsibility of the pet owner

14. Liability

While we take every reasonable precaution:

• Urban Pet Play Ltd is not liable for injury, illness, or loss unless caused by proven negligence
• We are not responsible for pre-existing conditions or undisclosed behaviours

GENERAL TERMS

15. Website Use

You agree not to:

• Use the site for unlawful purposes
• Attempt to disrupt or hack the website
• Copy or reuse content without permission

16. Intellectual Property

All content on this website (text, images, branding) is the property of Urban Pet Play Ltd and may not be reproduced without consent.

17. Limitation of Liability

To the fullest extent permitted by law:

• We shall not be liable for indirect or consequential losses
• Our total liability shall not exceed the value of the order or service booked

18. Force Majeure

We are not liable for delays or failure to perform due to events beyond our control, including:

• Weather conditions
• Transport disruptions
• Natural disasters

19. Privacy & Data Protection

We handle your data in accordance with UK GDPR. Please refer to our Privacy Policy for full details.

20. Complaints

If you are unhappy with any product or service:

• Contact us via email or phone
• We aim to respond within 48 hours

21. Changes to Terms

We reserve the right to update these Terms & Conditions at any time. Updates will be posted on this page.

22. Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

Contact Us

Urban Pet Play Ltd
Email: info@urbanpetplay.com
Phone: 0203 916 6118