Terms of Use

Urban Pet Play Ltd

Last Updated: April 2026

Welcome to Urban Pet Play Ltd. By accessing and using our website (www.urbanpetplay.com), you agree to comply with and be bound by the following Terms of Use. Please read them carefully before using our website or services.

1. About Us

Urban Pet Play Ltd is a UK-based business providing online pet products and professional pet care services, including dog walking, grooming, training, and daycare.

2. Acceptance of Terms

By accessing this website, you confirm that:

• You are at least 18 years old or using the site under supervision
• You agree to these Terms of Use in full
• You will comply with all applicable laws and regulations

If you do not agree, please do not use our website.

3. Use of Website

You agree to use our website for lawful purposes only. You must not:

• Use the site in any way that causes damage or disruption
• Attempt unauthorised access to our systems
• Transmit harmful or malicious software
• Use our content for commercial purposes without permission

4. Products & Services

We aim to ensure all product descriptions, pricing, and service details are accurate. However:

• Errors may occasionally occur
• We reserve the right to correct inaccuracies without prior notice
• All services are subject to availability

5. Orders & Payments

By placing an order:

• You agree that all information provided is accurate
• Payments must be made in full at checkout
• We reserve the right to cancel or refuse any order

All payments are processed securely via trusted payment providers.

6. Bookings & Appointments

When booking pet care services:

• You agree to provide accurate pet and contact information
• You are responsible for your pet’s behaviour and health disclosure
• We reserve the right to refuse service if safety concerns arise

7. Cancellations & Refunds

Please refer to our Returns & Refunds Policy for full details. Key points include:

• Orders may be cancelled before dispatch
• Service cancellations may require notice
• Refunds are processed in line with UK consumer law

8. Intellectual Property

All content on this website, including:

• Text, images, branding, and logos
• Website design and layout

…is the property of Urban Pet Play Ltd and is protected by copyright laws.

You may not reproduce or distribute content without written permission.

9. Limitation of Liability

Urban Pet Play Ltd will not be liable for:

• Indirect or consequential losses
• Loss of data, profits, or business
• Delays or failures caused by circumstances beyond our control

Nothing in these terms excludes your rights under UK consumer law.

10. External Links

Our website may include links to third-party websites. We are not responsible for:

• Their content
• Privacy practices
• Services or products offered

11. Privacy & Data Protection

We are committed to protecting your personal data. Please refer to our Privacy Policy for details on how your information is collected and used.

12. Changes to These Terms

We reserve the right to update these Terms of Use at any time. Changes will be posted on this page, and continued use of the website indicates acceptance.

13. Governing Law

These Terms of Use are governed by the laws of England and Wales. Any disputes will be subject to the jurisdiction of UK courts.

14. Contact Us

If you have any questions about these Terms of Use, please contact:

Urban Pet Play Ltd
Email: support@urbanpetplay.co.uk
Website: www.urbanpetplay.co.uk

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Urban Pet Play Ltd Terms of Use outline the rules, responsibilities, and legal conditions for using our pet care services and online pet shop in the UK.