Terms of Use – Urban Pet Play Ltd

Effective Date: 1 June 2026

Welcome to Urban Pet Play Ltd. These Terms of Use govern your access to and use of our website, services, content, and online store located at www.urbanpetplay.com.

By accessing or using this website, you agree to comply with these Terms of Use. If you do not agree, please discontinue use of the website immediately.

1. About Urban Pet Play Ltd

Urban Pet Play Ltd is a UK-based business providing:

  • Pet supplies and accessories

  • Dog walking services

  • Pet sitting

  • Pet grooming

  • Pet daycare

  • Puppy and dog training

  • Pet wellness services

  • Online pet-related products and resources

Throughout these Terms of Use, “we”, “our”, and “us” refer to Urban Pet Play Ltd.

2. Website Access

We aim to ensure uninterrupted website access; however, we do not guarantee that the website will always be available or error-free.

We reserve the right to:

  • Modify website content

  • Suspend access

  • Remove features

  • Update services

  • Restrict users who breach these terms

without prior notice.

3. Acceptable Use

By using our website, you agree not to:

  • Use the website unlawfully

  • Commit fraud or deception

  • Upload viruses or malicious software

  • Attempt unauthorised access

  • Copy or misuse website content

  • Interfere with website performance

  • Harvest customer information

  • Use the website for spam or harmful activity

Any misuse may result in legal action and termination of website access.

4. Intellectual Property Rights

All content on this website, including:

  • Logos

  • Graphics

  • Product descriptions

  • Blog articles

  • Images

  • Branding

  • Website design

  • Text and media

is owned by or licensed to Urban Pet Play Ltd.

You may not reproduce, copy, distribute, or commercially exploit website content without written permission.

5. Product and Service Information

We aim to ensure all product descriptions, pricing, and service details are accurate; however:

  • Errors may occasionally occur

  • Colours may vary by device

  • Availability may change

  • Pricing may be updated without notice

Urban Pet Play Ltd reserves the right to correct inaccuracies or cancel affected orders where necessary.

6. UK Consumer Rights

Nothing within these Terms of Use limits your statutory rights under UK consumer law, including:

  • Consumer Rights Act 2015

  • Consumer Contracts Regulations 2013

  • Data Protection Act 2018

  • UK GDPR

Consumers are entitled to legal protections regarding faulty goods, digital content, and services.

7. Account Security

Where account creation is available, users are responsible for:

  • Maintaining password confidentiality

  • Ensuring account information is accurate

  • Restricting unauthorised access

You agree to notify us immediately of any suspected account misuse.

8. Third-Party Links

Our website may contain links to external websites or services.

Urban Pet Play Ltd is not responsible for:

  • Third-party content

  • External website accuracy

  • External privacy policies

  • Products or services provided by third parties

Users access external sites at their own risk.

9. Limitation of Liability

To the maximum extent permitted by law, Urban Pet Play Ltd shall not be liable for:

  • Loss of profits

  • Business interruption

  • Data loss

  • Indirect damages

  • Consequential losses

  • Website downtime

Nothing excludes liability for:

  • Fraud

  • Fraudulent misrepresentation

  • Death or personal injury caused by negligence

  • Consumer rights protected by UK law

10. User-Generated Content

If users submit reviews, comments, testimonials, photographs, or other content, you grant Urban Pet Play Ltd a non-exclusive, royalty-free licence to use, display, and publish such content for marketing and operational purposes.

We reserve the right to remove inappropriate content without notice.

11. Privacy and Cookies

Your use of this website is also governed by our:

  • Privacy Policy

  • Cookie Policy

We process personal information in accordance with UK GDPR and applicable UK privacy laws.

12. Website Security

You must not:

  • Attempt to breach website security

  • Test vulnerabilities without permission

  • Use automated systems to scrape data

  • Disrupt website infrastructure

Unauthorised activity may be reported to law enforcement authorities.

13. Suspension and Termination

We reserve the right to suspend or terminate website access where users:

  • Breach these Terms of Use

  • Engage in unlawful activity

  • Abuse website systems

  • Harm other users or our business

14. Changes to These Terms

Urban Pet Play Ltd may update these Terms of Use at any time.

Updated versions will be published on this page and become effective immediately upon publication.

15. Governing Law

These Terms of Use are governed by the laws of England and Wales.

Any disputes arising in connection with website use shall fall under the exclusive jurisdiction of the courts of England and Wales.

16. Contact Information

Urban Pet Play Ltd
Website: www.urbanpetplay.com

For enquiries relating to these Terms of Use, please contact us via our website contact page.

© 2026 Urban Pet Play Ltd. All rights reserved.