Grooming Policy

Urban Pet Play Ltd

Website: Urban Pet Play Ltd

Last Updated: May 2026

Urban Pet Play Ltd is committed to providing safe, professional, and compassionate grooming services for pets. This Grooming Policy outlines the terms, expectations, and safety procedures relating to all grooming appointments.

1. Pet Health Requirements

Owners confirm that pets attending grooming appointments:

• Are healthy and fit for grooming

• Are free from contagious illnesses

• Are receiving suitable flea and worm treatment

• Have disclosed any medical conditions, allergies, injuries, or sensitivities

Urban Pet Play Ltd reserves the right to refuse grooming services where a pet’s condition may affect safety or welfare.

2. Vaccinations

Owners may be required to confirm that pets are up to date with vaccinations where appropriate.

For the safety of all animals, grooming services may be refused if a pet shows signs of contagious illness.

3. Behaviour & Temperament

Owners must inform Urban Pet Play Ltd of:

• Aggressive behaviour

• Anxiety or nervousness

• Bite history

• Sensitivity to grooming equipment

• Any behavioural concerns

Urban Pet Play Ltd reserves the right to stop or refuse grooming where a pet presents a safety risk to itself or staff.

4. Matted Coats

Severely matted coats may:

• Cause discomfort during grooming

• Require shorter clipping styles

• Increase the risk of minor skin irritation

Owners acknowledge that:

• Matt removal may reveal pre-existing skin conditions

• Additional grooming charges may apply for severe matting

• Humane animal welfare practices will always take priority

5. Fleas & Parasites

If fleas or parasites are discovered during grooming:

• Grooming may be paused or modified

• Additional cleaning charges may apply

• Owners may be advised to seek veterinary treatment

Urban Pet Play Ltd prioritises hygiene and cross-contamination prevention.

6. Senior Pets & Medical Conditions

Extra care is taken with:

• Elderly pets

• Pets with health conditions

• Nervous or rescue animals

However, owners acknowledge that grooming may cause stress for vulnerable pets despite reasonable precautions.

7. Accidents & Emergencies

While every reasonable care is taken, grooming equipment and procedures carry inherent risks.

In the event of illness, injury, or emergency:

• Urban Pet Play Ltd may seek veterinary care where necessary

• Owners authorise emergency treatment if they cannot be contacted

• Veterinary costs remain the responsibility of the owner

Owners will be informed as quickly as possible.

8. Appointment Times & Late Collection

Customers are asked to:

• Arrive on time for appointments

• Collect pets promptly after grooming

Late collection fees may apply where pets are not collected within agreed times.

9. Cancellations & No-Shows

Reasonable notice is requested for appointment cancellations.

Urban Pet Play Ltd reserves the right to charge for:

• Late cancellations

• Missed appointments

• Repeated no-shows

10. Photos & Social Media

Urban Pet Play Ltd may occasionally take before-and-after grooming photos for:

• Customer updates

• Website content

• Social media marketing

Owners may request that their pet’s images are not used publicly.

11. Liability

While Urban Pet Play Ltd takes every reasonable precaution:

• Grooming may occasionally uncover hidden skin or health issues

• Pets may react unpredictably during grooming

• Minor incidents may occur despite professional care

Nothing within this policy excludes liability where prohibited by UK law.

12. Service Refusal

Urban Pet Play Ltd reserves the right to refuse or discontinue grooming services where:

• Safety concerns arise

• Aggressive behaviour occurs

• False information has been provided

• Payments remain outstanding

13. Animal Welfare Commitment

Animal welfare always remains the highest priority.

Urban Pet Play Ltd will never continue grooming procedures that may place unnecessary stress, pain, or risk on an animal.

14. Changes to This Policy

Urban Pet Play Ltd reserves the right to update this Grooming Policy at any time.

Continued use of our grooming services confirms acceptance of updated terms.

15. Contact Information

Urban Pet Play Ltd

Website: www.urbanpetplay.com

For grooming enquiries or customer support, please contact us through our official website contact page.