Animal Welfare Commitment

Urban Pet Play Ltd

Website: Urban Pet Play Ltd

Last Updated: May 2026

At Urban Pet Play Ltd, animal welfare is at the heart of everything we do. We are committed to promoting responsible pet care, compassionate handling, and safe environments for all animals within our care, services, and business operations.

Our goal is to ensure every pet is treated with kindness, respect, patience, and professionalism.

1. Our Commitment to Animal Welfare

Urban Pet Play Ltd aims to:

• Prioritise the physical and emotional wellbeing of animals

• Promote safe and humane handling practices

• Reduce stress wherever possible

• Encourage responsible pet ownership

• Maintain high standards of hygiene, care, and supervision

Animal welfare will always take priority over convenience or profit.

2. Humane Handling

We are committed to using:

• Calm and compassionate handling techniques

• Positive interactions wherever possible

• Welfare-focused care procedures

Urban Pet Play Ltd does not support abusive, harmful, or unnecessary forceful treatment towards animals.

3. Safe Environments

We aim to maintain environments that are:

• Clean and hygienic

• Properly supervised

• Suitable for animal safety and comfort

• Designed to minimise stress and risk

Where necessary, pets may be separated or activities adjusted to protect welfare.

4. Health & Wellbeing

Urban Pet Play Ltd encourages:

• Preventative healthcare

• Regular veterinary care

• Appropriate nutrition

• Safe exercise and enrichment

• Mental stimulation and social wellbeing

Pets showing signs of illness, distress, or unsafe behaviour may be refused or removed from services where necessary.

5. Individual Care

We recognise that every pet is unique.

Where possible, we aim to consider:

• Breed characteristics

• Temperament

• Age

• Medical conditions

• Behavioural needs

• Stress levels

Our approach is designed to support each pet’s individual wellbeing.

6. Training & Behaviour

Urban Pet Play Ltd supports humane, welfare-first training methods.

We do not support:

• Cruel punishment-based techniques

• Intimidation methods

• Harmful training equipment

• Practices that may compromise animal welfare

7. Grooming & Handling Standards

During grooming, daycare, dog walking, or training services, we aim to:

• Minimise stress and discomfort

• Monitor behaviour carefully

• Stop procedures where welfare concerns arise

• Handle animals safely and respectfully

Animal safety will always remain the priority.

8. Customer Responsibilities

We encourage pet owners to:

• Provide accurate health and behavioural information

• Maintain vaccinations and preventative treatments

• Seek veterinary advice where needed

• Promote responsible pet ownership at home

Working together helps support better welfare outcomes for pets.

9. Continuous Improvement

Urban Pet Play Ltd is committed to reviewing and improving animal welfare practices as our services grow and evolve.

We value feedback that helps improve the wellbeing and care of animals.

10. Ethical Standards

Urban Pet Play Ltd believes animals should be treated with:

• Respect

• Compassion

• Patience

• Understanding

• Dignity

Animal welfare remains a core part of our business values and service approach.

11. Contact Information

Urban Pet Play Ltd

Website: www.urbanpetplay.com

For animal welfare enquiries or support, please contact us through our official website contact page.